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Tapi Link For HEAT - integrated Computer Telephony for HEAT |
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Tapi Link is designed to work with HEAT 6.x, HEAT 7.x, HEAT 8.x & PowerDesk Provides fully integrated call control for MSSQL installations of HEAT. Tapi Link will search Phone, ContactPh and all numbers under the Contacts tab. Choose up to five fields from your HEAT system to display when your phone starts ringing. Simple and easy to setup, Tapi Link will work with any standard Tapi compliant device. Tapi Link supports hold, blind transfer, last number redial, supervised transfer and many other features. For further information on Tapi Link for HEAT or for a live demonstration click here now to contact us. For pricing and other information visit downloads
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Tapi Link for HEAT enables HEAT Call Logging users to automatically dial their phone and present a caller's contact details when the phone is ringing (Screen Pop). Once installed, Tapi Link becomes an integral part of HEAT and enables users to dial from directly within HEAT using a variety of methods. It will present calling party contact details over any Windows application when the phone is ringing, and searches not only the main telephone numbers (Phone, ContactPh) but any other telephone number associated with that record - including all numbers listed under the Contacts of the customer. This is done automatically, which means that it doesn't matter whether your contact is calling from their business office, their mobile phone or even their home office. If you have their number listed on the HEAT Customer record, Tapi Link will present the information you need.
You can select up to five fields from your caller's HEAT record to view with an incoming call and have the HEAT record displayed automatically before you answer the telephone, thus improving your response times and the levels of service you provide to your clients. Tapi Link for HEAT is quite easy to install. After running the installation program you just need to select a few options from the Tapi Link setup screen. This allows you to decide how you want information presented and exactly what information you require. Because Tapi Link for HEAT communicates with your telephony device using Microsoft Tapi, you can use Tapi Link whether you are a single user, or part of a team using a larger switchboard. All you need is an approved Tapi device or a switchboard that supports the Microsoft Tapi standard. If you are not sure whether your telephony hardware will work with Tapi Link for HEAT click on Frequently Asked Questions, check our list of approved and tested telephone systems below, or simply call or email us. ***NEW*** Tapi
Link /Power Dialer Managers Console ***NEW*** click here
To see more information about Tapi Link for GoldMine click here To view a list of the Telephone Systems known to be supported by Tapi Link for HEAT click here.
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Click Image to enlarge
Flexible search and display criteria
Select fields of information to view with incoming
calls
Tapi Link can present caller information even
when HEAT is not running |
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