Tapi Link / Power Dialer Managers Console

Instantly view all or any agents' call statistics.

View current agent status, who they are talking to, how long they have been talking etc.

View the number of calls completed so far, the number of calls left in Power Dialer's Call Queue etc.

Record agent's calls on demand.

Remotely start or stop call campaigns for selected individuals or the entire team.

Rapidly arrange or reorganize agent Call Lists.

Change all or any users call management remotely.

View, print and export detailed logs of all calls made and received.

Create pre-defined agent templates for specific campaigns.

For further information on Tapi Link, Power Dialer, Call Recorder or the Managers Console - or to request an evaluation copy - click here to contact us.

For pricing and other information visit the page offering our downloads

Take control of your agents' call environment.

Just click to re-organize an agent's outbound call list, view up-to-the-minute call statistics, check and print call logs, and manipulate agents' workloads to match individual skill sets and to meet changing priorities.

Need to refocus an agent to a new campaign? It's a snap with Managers Console.

Need to check a trainee's telephone skills? Simply click to view the relevant contact record or just click on "Record" to save the call recording for playback.

All of this happens in real-time - so you can rapidly assess the results and adjust agents' workloads to meet the changing needs of different call campaigns and staffing levels.

The Managers Console is a simple-to-use yet powerful tool for monitoring and optimizing your agents calling patterns. It is ideal for large call centre environments, sales teams and small telemarketing units.

Monitor - Measure - Modify - Manage

Wallboard

View the action live on the currently running call campaign with the Wallboard running in real-time.

Reports

OR look back in time and generate a comprehensive call report from the past - using the Historic Wallboard.

Tools

Remotely monitor the team's stats and productivity, constantly updating in real-time on the Wallboard –

or place the Wallboard on general display for the whole team to view their changing positions in the league.

To download the Managers Console PDF click here

To request an evaluation copy of Managers Console, please email us using the link here.

The ultimate companion to Tapi Link for GoldMine^.^., Power Dialer for GoldMine^{. .}, and Call Recorder for GoldMine^.^. for Call Centre Managers and Team Leaders.

Call Centre Technology for Teams, Individuals, and Sales/Marketing Units

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